Privacy Policy

Effective Date: February 7, 2025

Pintoria LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our website visitors, customers, and business partners. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://pintoria.co.uk or use our services.

By accessing or using our website, you acknowledge and agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

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1. Information We Collect

We collect different types of personal data to provide and improve our services, including:

1.1. Information You Provide Directly

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely through third-party providers)
• Any other information you voluntarily submit via our contact forms or service inquiries

1.2. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookie data (please refer to our Cookie Policy for more details)

1.3. Information from Third Parties

We may receive information from third-party sources, such as:

• Social media platforms (if you interact with our profiles)
• Business partners and service providers
• Public databases or regulatory authorities

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2. How We Use Your Information

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. We use your information for the following purposes:

• Providing Our Services: To process bookings, payments, and service requests.
• Customer Support: To respond to inquiries and provide assistance.
• Marketing & Promotions: To send newsletters, special offers, and service updates (you can opt-out anytime).
• Website Improvements: To analyze user behavior and optimize website performance.
• Legal Compliance: To comply with legal obligations and prevent fraud.

We will not use your personal data for automated decision-making or profiling without your explicit consent.

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3. Legal Basis for Processing Data

Under UK GDPR, we rely on the following legal bases to process personal data:

• Contractual Obligation: Processing necessary for fulfilling our services.
• Legitimate Interests: Processing required for business operations, such as improving services and website functionality.
• Legal Compliance: Processing required to meet legal and regulatory obligations.
• Consent: Where applicable, we process data based on your consent (e.g., marketing communications).

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4. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third-party companies that assist in processing payments, website hosting, and marketing.
• Legal & Regulatory Authorities: When required to comply with UK laws.
• Business Transfers: If our company undergoes a merger, acquisition, or asset sale, your data may be transferred.

All third parties handling personal data are required to comply with strict data protection regulations.

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5. Data Storage & Security

We implement industry-standard security measures to protect your data, including:

• Secure servers and encryption protocols
• Access controls and authentication mechanisms
• Regular security audits and data protection assessments

Despite our efforts, no online system is 100% secure. We encourage users to take precautions when sharing personal data online.

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6. Data Retention Policy

We retain personal data only as long as necessary for the purposes outlined in this policy. Specifically:

• Customer records: Kept for up to 6 years to comply with financial and tax regulations.
• Marketing data: Stored until you withdraw consent (unsubscribe).
• Website analytics data: Typically retained for 24 months.

When data is no longer required, it is securely deleted or anonymized.

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7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Obtain your data in a structured format.
• Right to Object: Opt out of certain processing activities, including marketing.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it anytime.

To exercise these rights, please contact us via our [Contact Section].

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8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. For more details, please refer to our [Cookie Policy].

You can manage your cookie preferences through your browser settings.

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9. Third-Party Links

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of third-party websites. We encourage you to review their policies before sharing personal data.

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10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. The latest version will always be available at https://pintoria.co.uk.

Last Updated: February 7, 2025