Payment Terms & Conditions

Last Updated: February 7, 2025

These Payment Terms & Conditions govern all transactions between Pintoria (“we,” “us,” or “our”) and our clients. By engaging our painting and decorating services, you acknowledge and agree to the terms outlined below.

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1. General Payment Terms

• All payments must be made in GBP (£).
• Payment is accepted via bank transfer, debit/credit card, or other approved payment methods.
• Clients must provide accurate billing information when making a payment.

For queries regarding payments, refer to our Complaints Policy.

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2. Deposit Policy

2.1 Required Deposits

• A non-refundable deposit of 30% of the total quoted price is required to secure the booking.
• Deposits must be paid at least 7 days before the scheduled start date.

2.2 Deposit Forfeiture

Deposits may be forfeited if:

• The client cancels the service outside the conditions of our Refund and Cancellation Policy.
• Site access is denied on the scheduled work date.
• Necessary preparatory work (e.g., clearing furniture) is not completed, causing project delays.

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3. Invoicing & Payment Deadlines

• Final invoices will be issued upon completion of the agreed work.
• Payment is due in full within 7 calendar days of the invoice date.
• For large-scale projects, progress payments may be required, as outlined in the initial contract.

Failure to meet payment deadlines may result in additional fees (see Late Payment Penalties below).

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4. Late Payment Penalties

• Payments overdue by 7 days will incur a 5% late fee on the outstanding balance.
• Payments overdue by 14 days will incur an additional 10% late fee.
• If an invoice remains unpaid beyond 30 days, we reserve the right to:
  • Cease ongoing work until payment is received.
  • Instruct a debt collection agency to recover outstanding amounts, with all recovery costs charged to the client.
  • Pursue legal action if necessary.

Clients experiencing payment difficulties should contact us immediately to discuss potential solutions.

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5. Variations & Additional Costs

5.1 Client-Requested Changes

• If a client requests additional work or modifications, a revised quote will be issued.
• Extra work will only commence upon written approval from the client.

5.2 Unforeseen Costs

• If hidden defects (e.g., damp issues, structural damage) are discovered, we will provide a new cost estimate before proceeding.
• If the client declines additional work required to ensure quality, we reserve the right to terminate the contract without liability.

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6. Refunds & Cancellations

Refunds and cancellations are subject to our Refund and Cancellation Policy. Clients may not request refunds for:

• Deposits (unless otherwise agreed).
• Work already completed.
• Special-order materials or products.

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7. Payment Disputes

If a client disputes an invoice, they must:

1. Notify us in writing within 7 days of receiving the invoice.
2. Provide specific reasons for the dispute.
3. Allow us reasonable time to investigate and resolve the matter.

Disputed amounts should not be withheld without formal notice. Clients who refuse payment without valid grounds may face legal action.

For dispute resolution, refer to our Complaints Policy.

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8. Retention of Title

• Ownership of all materials, paint, and supplies remains with Pintoria until full payment is received.
• If payment is not made, we reserve the right to remove materials that have not been permanently affixed to the property.

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9. Amendments to This Policy

We may update these Payment Terms & Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.

For further legal information, refer to our Terms and Conditions.

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By engaging our services, you agree to comply with these payment terms. If you have any questions, please visit https://pintoria.co.uk.